Open The Door Escape Rooms
4 Prospect Hill
Galway
1. PRIVACY POLICY
1.1. We are committed to protecting your privacy.
1.2. Escape Room “Open The Door ” collects and stores your personal details without disclosing it to any third party and is dedicated to ensuring that the privacy of your personal information is protected.
1.3. Escape Room “Open The Door” requests personal information as part of the booking process. Your email address, a phone number and your name are used for sending notifications relating to the game and for identification purposes when arriving for the game.
1.4. Escape-Room “Open The Door ” requests payment information online to accept a deposit.
1.5. Escape-Room “Open The Door ” requests e-mail addresses from game participants to ask for user feedback after the game is completed.
1.6. Escape-Room “Open The Door ” may collect e-mail addresses for distributing newsletters and promotional material.
1.7. Escape-Room “Open The Door ” will only share your name and booking details with our employees for operational and logistical purposes.
1.8. Escape-Room “Open The Door ” uses a third-party vendors for handling booking and payment processes online. The booking process and financial transactions are handled by our online booking system, FareHarbor. They have their own separate privacy policy FareHarbor’s terms of service available on the booking website.
1.9 With your consent, Escape-Room “Open The Door ” will take a photo of your team after the game and post the photo on our website, Facebook and/or other social media.
2. WEBSITE USE AND SECURITY
2.1 The website http:/www.openthedoor.ie is owned and operated by Open The Door The company holds the right to amend or vary these Terms and Conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
2.2 The hereinafter terms apply to the use by any visitor of the openthedoor.ie website and should be read carefully before any use.
2.3 Escape-Room “Open The Door” does its best to supply you with the most current and accurate information on its website.
2.4 The Escape-Room Open The Door website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
2.5 You are not permitted to link to or use all or any part of the Open The Door website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
2.6 You accept that the Internet is not fully secure. Open The Door Escape Rooms will take all appropriate steps to protect the security of any payment card information though. Open The Door Escape Rooms shall not be liable for any damages that you may suffer as a result of the loss of confidentiality of any such information.
2.7 Open The Door Escape Rooms shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
3. GENERAL
3.1 Nothing in these Terms and Conditions is intended to affect your statutory rights.
3.2 The games are designed for teams of 2-7 people.
3.3 Open The Door can accommodate a maximum of 13 players at any one time.
3.4 The trademarks and logos displayed on the website are the property of Open The Door Escape Rooms. You are not permitted to use these without the prior written permission of Open The Door and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
3.5 These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Irish law and all disputes shall be submitted to the exclusive jurisdiction of the Irish courts.
3.6 All the terms of any contract are included or assigned to within these terms and conditions.
3.7 The Escape Room “Open The Door ” website may contain hyperlinks to third party websites. The operation of those websites is out of Escape Room “Open The Door ” control and you use them at your own risk.
3.8 Due to a limited reception area, Escape-Room “Open The Door ” recommends teams to arrive on time, no earlier than 10 minutes and no later than the beginning time of the booking.
3.9 Due to the nature of the game, no photos or recordings may not be taken inside the rooms. Lockers are provided for personal belongings, however these are stored at the owners own risk.
3.10 Escape Room “Open The Door ” will not be responsible for loss of or damage to your personal belongings.
3.11 Open The Door Escape Rooms expects visitors not to disclose any details or solutions of the game directly or indirectly to the public in any format.
3.12 Escape Room “Open The Door ” is entitled to charge the guests for any damage which is intentional or caused by misuse of items.
3.13 Escape Room “Open The Door” reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Escape Room “Open The Door” as a result of the aforesaid.
3.14 While you are on our premises, you must ensure to confirm to our codes of conduct and game regulations, adopt proper standards of behaviour and cooperate with our employees having security responsibilities.
3.15 Escape Room “Open The Door” will not tolerate any kind of bullying, Guests who are under the influence of alcohol and or harassment towards its employees. In this event,Escape Room “Open The Door” staff reserves the right to suspend the game and/or deny entry or indeed stop a game.
4. BOOKINGS
4.1. Bookings must be made via the online booking system on Escape Room “Open The Door ” website. Special booking and deposit arrangements may be made for parties, special events and team-building events via e-mail ([email protected]).
4.2. Only person(s) who are at least 16 years of age are permitted to book a Game.
4.3. It is your responsibility to check that any Game issued to you is accurate including time, date and game.
4.4. Any purchase of a Game is only valid when processed by Open The Door.
4.5. If you wish to transfer your Game(s) into someone else’s name, you must contact Escape Room “Open The Door by email ([email protected]) at least 24 hours before the start of the game. Escape Room “Open The Door ” may refuse this facility.
4.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold it is in breach of these conditions, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
4.7. You are entirely responsible for entering your details correctly in the Online Booking Form. By submitting an Online Booking Form you warrant to Escape Room “Open The Door ” that all details supplied by you are true and accurate.
4.8. You will receive the confirmation of your booking via email only. Escape Room “Open The Door” does not send confirmation via post or text message.
4.9. A booking becomes a no-show and entry will be declined if the team is late by 15 minutes or more. In such a situation, the deposit made is non refundable and the booking is not changeable. The entire payment of the booking is owed to Open The Door
4.10. The booking system is not owned by OpenTheDoor EscapeRooms. It is being provided by an external partner – FareHarbor. Escape Room “Open The Door” shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the booking system.
5. CANCELLATIONS AND CHANGES
5.1 Any changes to your booking should be sent by e-mailing Escape Room “Open The Door” to [email protected] or via phone 091450192. It is possible to modify your booking up to 24 HOURS before your scheduled game time.
5.2 If your booking is cancelled at least 24 hours before your scheduled game, you will be refunded 100% of your deposit.
5.3 There will be no refunds of deposits on bookings that are cancelled less than 24 Hours before the scheduled game time.
5.5 There will be no refunds for no-shows. In the case of less people attending the event than it is booked for, the price difference will not be refunded. Please note, only one reschedule is permitted per booking/bookings once outside the cancellation policy period.
5.5 Due to the nature of live escape games, we ask that the cancellation policy is used with prudence.
5.6 If a group or member of a group is late for more than 15 minutes of the original time of your booking, the reservation becomes a no-show automatically and you will not be able to start your game.
5.7 Re-booking a new time slot will be at your own expense and according to current availability.
5.8 If Escape Room “Open The Door” cannot run the game as scheduled due to technical, operational or other reasons, the booking will be cancelled. In this case, Escape Room “Open The Door” will offer to re-schedule the game. A full refund will be offered should the re-scheduled slot not be to the satisfaction of the customer.
6. PRICES AND PAYMENTS
6.1 The price (including VAT) of a game is stated on the Escape Room “Open The Door” website on the “Prices & Gifts” page.
6.2 The price is set according to number of people in a room (2-7 persons).
6.3 In the case of less people attending the event than it is booked for, the price difference will not be refunded. Escape Room “Open The Door ” recommends booking less people for a game than expected to avoid being charged for guest who do not wish to attend.
6.5 If more people are attending the game than it is booked for (up to 7 persons) the price per person may change slightly.
6.6 Deposit is required at the time of booking. Visa &MasterCard cards are accepted.
6.7 Any outstanding amount is paid when you have completed the game. Visa&MasterCard cards are accepted to settle the outstanding amount.
6.8 We accept cash payments.